Sixt Car & Van Hire - London Wembley

If you're looking for a car and van hire service that combines exceptional quality, unbeatable customer service, and a wide range of vehicles, look no further than Sixt. This remarkable business has set the benchmark for excellence in the industry, earning its well-deserved reputation as the go-to choice for all your transportation needs. My experience is testimony of this. Their vehicles are meticulously maintained, ensuring that you'll always experience a smooth and comfortable ride. Sixt has the perfect vehicle for every occasion. But it's not just the impressive range of vehicles that sets Sixt apart; it's their commitment to exceptional customer service that truly makes them shine. From the moment you step into one of their branches, you'll be greeted by friendly and knowledgeable staff who are dedicated to making your experience as seamless as possible. Their team goes above and beyond to ensure that all your needs are met, providing personalised recommendations and assistance throughout the entire rental process. Whether you need a vehicle for a few hours, a day, a week, or even longer, Sixt has you covered. Another standout feature of Sixt is their commitment to affordability. They offer competitive rates that are tailored to suit your budget, ensuring that you get the best value for your money. Sixt goes above and beyond to ensure that your rental experience is hassle-free and enjoyable. With their exceptional vehicles, unbeatable customer service, and commitment to affordability, Sixt has earned its place as the leading choice for all your transportation needs. Whether you're traveling for business or pleasure, Sixt will exceed your expectations and provide you with an experience that is truly second to none. Don't settle for anything less than the best. Choose Sixt and embark on a journey of excellence. It was a pleasure to do business with you, thank you!

I would strongly caution against renting from Sixt. After my rental I was sent a bill for damages, despite having photos of this supposed damage being there before my rental (and mentioned on the damage report on collection). I have been trying to challenge these fraudulent charges for months and getting nowhere, just threats of debt collectors if I don't pay. Absolutely disgraceful and appalling customer service.

I hired car for 4 days. Everything was smooth with renting the car from this company. I only gave them short notice (2days) and SIXT managed to organise the car for me which was very helpful. They accepted EU driving license which was useful. In the branch there is address checks so make sure you can provide one. Overall I am happy with the experience renting the car from SIXT

Overall the experience was pleasant and many thanks to Ibrahim for his friendliness and the upgrade; his great customer service was much appreciated! Upon returning the vehicle, another gentleman (who prepared the car the morning prior) checked the vehicle in and just as we were about to leave mentioned there was a dent on the vehicle. We were completely startled and surprised at this - we had been very cautious with the vehicle and had not been involved in any incidents/accidents. Upon being escorted to the vehicle and being shown the damage, it transpired that it was actually a scratch on the left door and not a dent. More importantly, this was on the vehicle prior to our rental. Thankfully Ibrahim mentioned taking a video and photos of the vehicle prior to leaving the previous morning and this damage was clearly visible on the video we took - we showed the gentleman this with a video to which he smiled. Ibrahim changed this on the system which we were greatful for and we left. However, we were quite disappointed that the logging of this damage was missed prior to our rental - especially given it was the same gentleman who prepared the vehicle the previous morning. The vehicle was freshly washed and wet which also made it more difficult to see some of the scratches on the bodywork when leaving - thankfully on this occasion nothing new became visible after the car dried but we were concerned about this. Needless to say thank you for the rental - we were able to complete some errands in comfort and the experience on the whole was generally positive!

Be aware of this branch. They have giving me a rental van. Staff handed the van keys and pointed where was the van, without giving a damage report. I have taking pictures luckily my self. After 10 days received a damage to front bumper which the damage was there before diving away. I won’t use this company and warn others to use other companies which they are more clear and decent!

I ordered a truck from this location. The team was very helpful to get it. Eventually, the truck failed and while it created a lot of issues, Nauman, from this location, did everything he could to help and it made the experience so much better. It was quite very refreshing a company that really cares to help create a positive experience. Well done I rented quite many times from Sixt, and this location is the best one I used. Easy to access (subway station right next to it) Good prices and good choices of vehicles Very good team to work with Highly recommended

I wish I had better things to say. I called up multiple times in advance to add a congestion charge and an additional driver (28yr old) and was told this was all added to my booking. I was then charged an additional driver fee and fined for congestion. I called up and was reassured that this was a mistake on their part and the fine would be cancelled. The finance team clearly ignore the customer service team ecause it took them 6 weeks to finally respond and say they took the admin fee off but are still charging me for a fine for not having paid for the congestion charge. Again I had called up twice before the hire day to make sure everything was sorted. Such a headache and a massive source of stress and time wasting. Not only all these mess ups but on the day they mixed me up with another customer at another branch (battersea) and didn't listen to me when I told them we had already hired a van and were just presenting another driver. The guy was rude until he realised he didn't need to charge us again and he had made a mistake. Absolute farce. *Update, they gave me a 15% discount of 10 pound instead of refunding the 90 pounds unecessary fine as they promised. All I can say is steer clear.